Frequently Asked Questions

Simply enter your tracking number in the "Track Shipment" box on our homepage. You'll instantly see the current status of your parcel, along with its booking, transit and delivery history.

We handle domestic deliveries across Pakistan as well as international import and export shipments covering China, Hong Kong, the UAE, the USA and destinations worldwide. Reach out to our team to confirm coverage and transit times for your specific route.

Domestic deliveries within Pakistan are generally completed within 1-3 business days. International shipments vary by service and destination, ranging from a few days by air freight to a couple of weeks for sea or road freight. Exact timelines are shared at the time of booking.

We accept cash, direct bank transfer and online banking payments. Corporate and regular customers can also be set up with a monthly account and invoicing arrangement — ask our team about a customer ledger account.

Every shipment is handled with care and covered under our standard shipping terms. In the rare event of loss or damage, please contact our support team within 3 days with your tracking number and proof of contents so we can investigate and resolve the claim promptly.

Yes. Registered business customers receive a detailed invoice for every shipment and can request a full account statement showing invoices, payments and outstanding balance at any time.

Our support team is available at +92 302 20886 12 or info@safeexpresslogistics.com.pk from 8:00 AM to 9:00 PM. You can also use the contact form on our Contact Us page and we'll respond as soon as possible.